| Q |
Where is the Warranty Policy Page? |
| A |
Click to view Warranty Policy PDF - 51KB
|
| Q |
I can’t find an Altus product or
part number on your site. Does this mean it’s
unavailable? |
| A |
If you can’t find what you’re looking
for on this site, contact Altus. We have many other
products available, and our Customer Care team is ready
to help find the right solution for you.
|
| Q |
How do I select the right product for my application? |
| A |
An Altus sales representative can conduct a free site
evaluation to determine the best solution for each computer
mounting application. Contact Altus and speak to our
customer care representatives for product assistance.
|
| Q |
What if I have an application that requires a unique,
customized product? |
| A |
No problem! Altus has a Custom Solutions Group staffed
to handle almost any computer mounting requirement.
Contact an Altus representative to inquire about a custom
solution.
|
| Q |
What type of warranty does Altus equipment carry? |
| A |
Go to our Warranty Policy page for complete details.
|
| |
| Q |
Can I order an evaluation unit? |
| A |
In certain circumstances, you may evaluate products
for a period of 45 days. Contact your Altus sales representative
to learn more about Altus's evaluation program.
|
| Q |
Are there discounts available for large orders? |
| A |
Yes. Altus does offer a Volume Purchase Agreement.
Contact your Altus sales representative for details.
|
| Q |
Can I get a Return Material Authorization (RMA) number? |
| A |
You have 30 days from the time your order is shipped
to request a Return Merchandise Authorization (RMA)
number. A 30% restock fee will be charged for the return.
However, no restock fee is charged if you are exchanging
for another Altus product. Please contact Altus for
an RMA number and the return address. Have your invoice
number, sales order number, or purchase order number
ready. Package the product in the original box and write
the RMA number clearly on the outside of the box. Product
that is damaged may be subject to additional fees.
|
| Q |
What do I do? The product I received was damaged. |
| A |
Sign for the shipment as being damaged and notify
your sales representative of the damaged product. Altus
ships product F.O.B. origin. Please contact the carrier
immediately upon receipt to file a freight claim.
|
| Q |
Who is my sales representative? |
| A |
Contact Altus at 616.233.9530.
|
