troubleshooting:

Cart will not power up:

  • Plug power cord into a working hospital grade outlet.  Note: Do not plug into a multi-outlet surge distribution strip.
  • Check to make sure power cord is plugged securely. (See Fig. A)
  • Check to make sure the Power System is charging when plugged in. (See Fig. B) 
  • Check to make sure the Power System is charging when plugged in (See Fig. B)  (Right four (4) Green LED lights on the External User Interface (EUI) will be flashing if charging).
  • Check to make sure all cables to the power system are secure (See Fig. C) the Yellow (LiFe) RJ45 cable ends are secured/snapped into place. First end
    location is in the LiFe Battery (see Fig. 1). Second end location is in the power controller. The Black and Grey RJ45 cables are secured/snapped into
    place in the last two locations (RUI - COMM1 & COMM2).
  • Make sure Power connection from the power controller is secure (Fig. D)
Fig. A

Fig. A

Fig. B

Fig. B

Fig. C (LiFe Battery - Back Side)

Fig. C (LiFe Battery - Back Side)

Fig. C (Power Controller - Front Side)

Fig. C (Power Controller - Front Side)

Fig. D (Power Connection is Secure)

Fig. D (Power Connection is Secure)

 

Cart will not charge:

  • Check to make sure external spiral cord secure within the cart.
  • Ensure outlet is functionally operational
  • Plug power cord into a working hospital grade outlet.  Note: Do not plug into a multi-outlet surge distribution strip.
  • Check and make sure the External User Interface (EUI) indicates the unit is charging when plugged in.
  • If charge level is low (last one or two LED lights lit) let charge until full.
  • If cart still does not charge, check to make sure all cables to the power system are secure.

Please fill out the form below and you will be connected with one our Altus Service Agents:

Date *
Date
Name *
Name
This is located on the battery in the cart base.
This is located on the controller in the cart base.
Battery Type

Have photos of something unique?  Please send them to: service@altus-inc.com